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polybar/SUPPORT.md

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Clearly separate issue and bug reports The issue tracker should be for bugs only. Right now actual bugs can easily fall through the cracks because we get stuck answering questions and basically providing tech support. This move is also intended to have more traffic to our subreddit and IRC channel with the hope that the community can also help itself out.
2018-10-27 12:56:48 +00:00
Getting Help
============
Add SUPPORT.md (#803) Adding this file to the root of the project will make a note appear when opening a new issue, asking the user to first read this document. As proposed in #802
2017-10-28 21:17:46 +00:00
Clearly separate issue and bug reports The issue tracker should be for bugs only. Right now actual bugs can easily fall through the cracks because we get stuck answering questions and basically providing tech support. This move is also intended to have more traffic to our subreddit and IRC channel with the hope that the community can also help itself out.
2018-10-27 12:56:48 +00:00
If you need help or troubleshooting tips or just have a question:
Add SUPPORT.md (#803) Adding this file to the root of the project will make a note appear when opening a new issue, asking the user to first read this document. As proposed in #802
2017-10-28 21:17:46 +00:00
Clearly separate issue and bug reports The issue tracker should be for bugs only. Right now actual bugs can easily fall through the cracks because we get stuck answering questions and basically providing tech support. This move is also intended to have more traffic to our subreddit and IRC channel with the hope that the community can also help itself out.
2018-10-27 12:56:48 +00:00
* Read the [Known Issues page](https://github.com/jaagr/polybar/wiki/Known-Issues), maybe others had the same issue before.
* Read the [Wiki page](https://github.com/jaagr/polybar/wiki) for the thing you have problems with.
readme: Feature subreddit and irc more prominently
2018-10-27 12:59:46 +00:00
* Ask in our reddit community at [r/polybar](https://www.reddit.com/r/polybar)
Clearly separate issue and bug reports The issue tracker should be for bugs only. Right now actual bugs can easily fall through the cracks because we get stuck answering questions and basically providing tech support. This move is also intended to have more traffic to our subreddit and IRC channel with the hope that the community can also help itself out.
2018-10-27 12:56:48 +00:00
* Join the official IRC channel `#polybar` on the `chat.freenode.net` network. Make sure to let your IRC client be connected long enough to get an answer, if you disconnect after 15 minutes, you will likely not get any response.
* Ask on [Unix & Linux StackExchange](https://unix.stackexchange.com/). Though not all questions may be suited over there, make sure you're [on topic](https://unix.stackexchange.com/help/on-topic).
Add SUPPORT.md (#803) Adding this file to the root of the project will make a note appear when opening a new issue, asking the user to first read this document. As proposed in #802
2017-10-28 21:17:46 +00:00
Clearly separate issue and bug reports The issue tracker should be for bugs only. Right now actual bugs can easily fall through the cracks because we get stuck answering questions and basically providing tech support. This move is also intended to have more traffic to our subreddit and IRC channel with the hope that the community can also help itself out.
2018-10-27 12:56:48 +00:00
Please **do not** use the github issue tracker to ask for help or if you have a question, it is meant for bug reports and feature requests. Issues will be closed and you will be referred to the above resources.