Docs: Merge EE doc/user/project/issues to CE
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@ -65,6 +65,26 @@ In GitLab 11.7, we updated the format of the generated email address.
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However the older format is still supported, allowing existing aliases
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or contacts to continue working._
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## New issue via Service Desk **[PREMIUM]**
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Enable [Service Desk](https://docs.gitlab.com/ee/user/project/service_desk.html) to your project and offer email support.
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By doing so, when your customer sends a new email, a new issue can be created in
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the appropriate project and followed up from there.
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## New issue from the group-level Issue Tracker
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Head to the Group dashboard and click "Issues" in the sidebar to visit the Issue Tracker
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for all projects in your Group. Select the project you'd like to add an issue for
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using the dropdown button at the top-right of the page.
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![Select project to create issue](img/select_project_from_group_level_issue_tracker.png)
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We'll keep track of the project you selected most recently, and use it as the default
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for your next visit. This should save you a lot of time and clicks, if you mostly
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create issues for the same project.
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![Create issue from group-level issue tracker](img/create_issue_from_group_level_issue_tracker.png)
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## New issue via URL with prefilled fields
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You can link directly to the new issue page for a given project, with prefilled
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@ -0,0 +1,77 @@
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# Export Issues to CSV **[STARTER]**
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> [Introduced](https://gitlab.com/gitlab-org/gitlab-ee/merge_requests/1126) in [GitLab Starter 9.0](https://about.gitlab.com/2017/03/22/gitlab-9-0-released/#export-issues-ees-eep).
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Issues can be exported as CSV from GitLab and are sent to your default notification email as an attachment.
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## Overview
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**Export Issues to CSV** enables you and your team to export all the data collected from issues into
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a **[comma-separated values](https://en.wikipedia.org/wiki/Comma-separated_values)** (CSV) file,
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which stores tabular data in plain text.
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> _CSVs are a handy way of getting data from one program to another where one program cannot read the other ones normal output._ [Ref](https://www.quora.com/What-is-a-CSV-file-and-its-uses)
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CSV files can be used with any plotter or spreadsheet-based program, such as Microsoft Excel,
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Open Office Calc, or Google Spreadsheets.
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## Use cases
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Among numerous use cases for exporting issues for CSV, we can name a few:
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- Make a snapshot of issues for offline analysis or to communicate with other teams who may not be in GitLab
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- Create diagrams, graphs, and charts from the CSV data
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- Present the data in any other format for auditing or sharing reasons
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- Import the issues elsewhere to a system outside of GitLab
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- Long-term issues' data analysis with multiple snapshots created along the time
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- Use the long-term data to gather relevant feedback given in the issues, and improve your product based on real metrics
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## Choosing which issues to include
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From the issues page you can narrow down which issues to export using the search bar, along with the All/Open/Closed tabs. All issues returned will be exported, including those not shown on the first page.
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![CSV export button](img/csv_export_button.png)
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You will be asked to confirm the number of issues and email address for the export, after which the email will begin being prepared.
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![CSV export modal dialog](img/csv_export_modal.png)
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## Sorting
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Exported issues are always sorted by `Issue ID`.
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## Format
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> **Time Estimate** and **Time Spent** columns were [introduced](https://gitlab.com/gitlab-org/gitlab-ee/merge_requests/2627) in GitLab Starter 10.0.
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>
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> **Weight** and **Locked** columns were [introduced](https://gitlab.com/gitlab-org/gitlab-ee/merge_requests/5300) in GitLab Starter 10.8.
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Data will be encoded with a comma as the column delimiter, with `"` used to quote fields if needed, and newlines to separate rows. The first row will be the headers, which are listed in the following table along with a description of the values:
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| Column | Description |
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|---------|-------------|
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| Issue ID | Issue `iid` |
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| URL | A link to the issue on GitLab |
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| Title | Issue `title` |
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| State | `Open` or `Closed` |
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| Description | Issue `description` |
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| Author | Full name of the issue author |
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| Author Username | Username of the author, with the `@` symbol omitted |
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| Assignee | Full name of the issue assignee |
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| Assignee Username | Username of the author, with the `@` symbol omitted |
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| Confidential | `Yes` or `No` |
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| Locked | `Yes` or `No` |
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| Due Date | Formated as `YYYY-MM-DD` |
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| Created At (UTC) | Formated as `YYYY-MM-DD HH:MM:SS` |
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| Updated At (UTC) | Formated as `YYYY-MM-DD HH:MM:SS` |
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| Milestone | Title of the issue milestone |
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| Weight | Issue weight |
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| Labels | Title of any labels joined with a `,` |
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| Time Estimate | [Time estimate](../../../workflow/time_tracking.md#estimates) in seconds |
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| Time Spent | [Time spent](../../../workflow/time_tracking.md#time-spent) in seconds |
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## Limitations
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As the issues will be sent as an email attachment, there is a limit on how much data can be exported. Currently this limit is 20MB to ensure successful delivery across a range of email providers. If this limit is reached we suggest narrowing the search before export, perhaps by exporting open and closed issues separately.
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After Width: | Height: | Size: 29 KiB |
After Width: | Height: | Size: 7.2 KiB |
After Width: | Height: | Size: 16 KiB |
After Width: | Height: | Size: 857 KiB |
After Width: | Height: | Size: 39 KiB |
After Width: | Height: | Size: 13 KiB |
After Width: | Height: | Size: 5.3 KiB |
After Width: | Height: | Size: 23 KiB |
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@ -50,7 +50,7 @@ where there is shared ownership of an issue.
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In [GitLab Starter](https://about.gitlab.com/pricing/), you can
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assign multiple people to an issue.
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Learn more in the [Multiple Assignees documentation](https://docs.gitlab.com/ee/user/project/issues/multiple_assignees_for_issues.html).
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Learn more in the [Multiple Assignees documentation](multiple_assignees_for_issues.md).
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#### 4. Milestone
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@ -90,7 +90,7 @@ If a label doesn't exist yet, you can click **Edit**, and it opens a dropdown me
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- Assign a weight. Larger values are used to indicate more effort is required to complete the issue. Only positive values or zero are allowed.
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Learn more in the [Issue Weight documentation](../../../workflow/issue_weight.md).
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Learn more in the [Issue Weight documentation](https://docs.gitlab.com/ee/workflow/issue_weight.html).
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#### 9. Participants
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@ -103,7 +103,7 @@ Learn more in the [Issue Weight documentation](../../../workflow/issue_weight.md
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- Unsubscribe: if you are receiving notifications on that issue but no
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longer want to receive them, unsubscribe from it.
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Read more in the [notifications documentation](../../../workflow/notifications.md#issue--epics--merge-request-events).
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Read more in the [notifications documentation](https://docs.gitlab.com/ee/workflow/notifications.html#issue--epics--merge-request-events).
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#### 11. Reference
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@ -0,0 +1,41 @@
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# Multiple Assignees for Issues **[STARTER]**
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> **Note:**
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[Introduced](https://gitlab.com/gitlab-org/gitlab-ee/issues/1904)
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in [GitLab Starter 9.2](https://about.gitlab.com/2017/05/22/gitlab-9-2-released/#multiple-assignees-for-issues).
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## Overview
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In large teams, where there is shared ownership of an issue, it can be difficult
|
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to track who is working on it, who already completed their contributions, who
|
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didn't even start yet.
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In [GitLab Enterprise Edition](https://about.gitlab.com/pricing/),
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you can also select multiple assignees to an issue, making it easier to
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track, and making clearer who is accountable for it.
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![multiple assignees for issues](img/multiple_assignees_for_issues.png)
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## Use cases
|
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||||
Consider a team formed by frontend developers, backend developers,
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UX designers, QA testers, and a product manager working together to bring an idea to
|
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market.
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Multiple Assignees for Issues makes collaboration smother,
|
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and allows shared responsibilities to be clearly displayed.
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All assignees are shown across your team's workflows and receive notifications (as they
|
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would as single assignees), simplifying communication and ownership.
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Once an assignee had their work completed, they would remove themselves as assignees, making
|
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it clear that their role is complete.
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## How it works
|
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From an opened issue, expand the right sidebar, locate the assignees entry,
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and click on **Edit**. From the dropdown menu, select as many users as you want
|
||||
to assign the issue to.
|
||||
|
||||
![adding multiple assignees](img/multiple_assignees.gif)
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|
||||
An assignee can be easily removed by deselecting them from the same dropdown menu.
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@ -0,0 +1,45 @@
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# Related issues **[STARTER]**
|
||||
|
||||
> [Introduced][ee-1797] in [GitLab Starter][ee] 9.4.
|
||||
|
||||
Related issues are a bi-directional relationship between any two issues
|
||||
and appear in a block below the issue description. Issues can be across groups
|
||||
and projects.
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||||
The relationship only shows up in the UI if the user can see both issues.
|
||||
|
||||
## Adding a related issue
|
||||
|
||||
You can relate one issue to another by clicking the related issues "+" button
|
||||
in the header of the related issue block. Then, input the issue reference number
|
||||
or paste in the full URL of the issue.
|
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|
||||
Issues of the same project can be specified just by the reference number.
|
||||
Issues from a different project require additional information like the
|
||||
group and the project name. For example:
|
||||
|
||||
- same project: `#44`
|
||||
- same group: `project#44 `
|
||||
- different group: `group/project#44`
|
||||
|
||||
Valid references will be added to a temporary list that you can review.
|
||||
When ready, click the green "Add related issues" button to submit.
|
||||
|
||||
![Adding a related issue](img/related_issues_add.png)
|
||||
|
||||
## Removing a related issue
|
||||
|
||||
In the related issues block, click the "x" icon on the right-side of each issue
|
||||
token that you wish to remove. Due to the bi-directional relationship, it
|
||||
will no longer appear in either issue.
|
||||
|
||||
![Removing a related issue](img/related_issues_remove.png)
|
||||
|
||||
Please access our [permissions] page for more information.
|
||||
|
||||
Additionally, you are also able to manage related issues through [our API].
|
||||
|
||||
[ee]: https://about.gitlab.com/pricing/
|
||||
[ee-1797]: https://gitlab.com/gitlab-org/gitlab-ee/merge_requests/1797
|
||||
[permissions]: ../../permissions.md
|
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[Our API]: https://docs.gitlab.com/ee/api/issue_links.html
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