Merge branch 'priority-bug-sla-clarity' into 'master'
Clarify SLA for defects See merge request gitlab-org/gitlab-ce!22229
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@ -108,12 +108,12 @@ Priority labels help us define the time a ~bug fix should be completed. Priority
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If there are multiple defects, the priority decides which defect has to be fixed immediately versus later.
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This label documents the planned timeline & urgency which is used to measure against our actual SLA on delivering ~bug fixes.
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| Label | Meaning | Estimate time to fix |
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|-------|-----------------|------------------------------------------------------------------|
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| ~P1 | Urgent Priority | The current release + potentially immediate hotfix to GitLab.com |
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| ~P2 | High Priority | The next release |
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| ~P3 | Medium Priority | Within the next 3 releases (approx one quarter) |
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| ~P4 | Low Priority | Anything outside the next 3 releases (approx beyond one quarter) |
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| Label | Meaning | Defect SLA (applies only to ~bug and ~security defects) |
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|-------|-----------------|----------------------------------------------------------------------------|
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| ~P1 | Urgent Priority | The current release + potentially immediate hotfix to GitLab.com (30 days) |
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| ~P2 | High Priority | The next release (60 days) |
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| ~P3 | Medium Priority | Within the next 3 releases (approx one quarter or 90 days) |
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| ~P4 | Low Priority | Anything outside the next 3 releases (more than one quarter or 120 days) |
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## Severity labels
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