From 5f9bc743f5fbd7170bb3040ab8e5d8fbafb3b903 Mon Sep 17 00:00:00 2001 From: Sytse Sijbrandij Date: Wed, 27 Feb 2013 21:51:46 +0100 Subject: [PATCH] Update contributing file with latest insights. --- CONTRIBUTING.md | 60 ++++++++++++++++++++++++++++++++++++------------- 1 file changed, 45 insertions(+), 15 deletions(-) diff --git a/CONTRIBUTING.md b/CONTRIBUTING.md index 00304dd3d64..005837f2ca9 100644 --- a/CONTRIBUTING.md +++ b/CONTRIBUTING.md @@ -1,26 +1,56 @@ -# Contact & support - -If you want quick help, head over to our [Support Forum](https://groups.google.com/forum/#!forum/gitlabhq). -Otherwise you can follow our [Issue Submission Guide](https://github.com/gitlabhq/gitlabhq/wiki/Issue-Submission-Guide) for a more systematic and thorough guide to solving your issues. - - - # Contribute to GitLab -## Recipes +If you have a question or want to contribute to GitLab this guide show you the appropriate channel to use. -We collect user submitted installation scripts and config file templates for platforms we don't support officially. -We believe there is merit in allowing a certain amount of diversity. -You can get and submit your solution to running/configuring GitLab with your favorite OS/distro, database, web server, cloud hoster, configuration management tool, etc. +## Ruling out common errors -Help us improve the collection of [GitLab Recipes](https://github.com/gitlabhq/gitlab-recipes/) +Some errors are common and it may so happen, that you are not the only one who stumbled over a particular issue. We have [collected several of those and documented quick solutions](https://github.com/gitlabhq/gitlab-public-wiki/wiki/Trouble-Shooting-Guide) for them. +## Support forum + +Please visit our [Support Forum](https://groups.google.com/forum/#!forum/gitlabhq) for any kind of question regarding the usage or adiministration/configuration of GitLab. + +### Use the support forum if ... + +* You get permission denied errors +* You can't see your repos +* You have issues cloning, pulling or pushing +* You have issues with web_hooks not firing + +**Search** for similar issues before posting your own, there's a good chance somebody else had the same issue you have now and had it resolved. + +## Paid support + +Community support in the [Support Forum](https://groups.google.com/forum/#!forum/gitlabhq) is done by volunteers. Paid support is available from [GitLab.com](http://blog.gitlab.com/services/) ## Feature suggestions -Follow the [Issue Submission Guide](https://github.com/gitlabhq/gitlabhq/wiki/Issue-Submission-Guide) and support other peoples ideas or propose your own. +Feature suggestions don't belong in issues but can go to [Feedback forum](http://gitlab.uservoice.com/forums/176466-general) where they can be voted on. +## Pull requests -## Code +Code speaks louder than words. If you can please submit a pull request with the fix including tests. Starting point would be the [Developer Guide](https://github.com/gitlabhq/gitlabhq/wiki/Developer-Guide) -Follow our [Developer Guide](https://github.com/gitlabhq/gitlabhq/wiki/Developer-Guide) to set you up for hacking on GitLab. +## Submitting via GitHub's issue tracker + +* For obvious bugs or misbehavior in GitLab in the master branch. Please include the revision id and a reproducible test case. +* For problematic or insufficient documentation. Please include a suggestion to improve it. + +If you're unsure where to post, post it to the [Support Forum](https://groups.google.com/forum/#!forum/gitlabhq) first. +There are a lot of helpful GitLab users there who may be able to help you quickly. +If your particular issue turns out to be a bug, it will find its way from there to the [issue tracker on GitHub](https://github.com/gitlabhq/gitlabhq/issues). + +### When submitting an issue + +**Search** for similar entries before submitting your own, there's a good chance somebody else had the same issue or idea. Show your support with `:+1:` and/or join the discussion. + +Please consider the following points when submitting an **issue**: + +* Summarize your issue in one sentence (what happened wrong, when you did/expected something else) +* Describe your issue in detail (including steps to reproduce) +* Add logs or screen shots when possible +* Describe your setup (use relevant parts from `sudo -u gitlab -H bundle exec rake gitlab:env:info`) + +## Thank you! + +By taking the time to use the right channel, you help the development team to organize and prioritize issues and suggestions in order to make GitLab a better product for us all.