diff --git a/changelogs/unreleased/1363-redo-mailroom-support.yml b/changelogs/unreleased/1363-redo-mailroom-support.yml
new file mode 100644
index 00000000000..8ed206f4fdb
--- /dev/null
+++ b/changelogs/unreleased/1363-redo-mailroom-support.yml
@@ -0,0 +1,4 @@
+---
+title: Redo internals of Incoming Mail Support
+merge_request: 9385
+author: