180 lines
7.7 KiB
Markdown
180 lines
7.7 KiB
Markdown
---
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stage: Monitor
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group: Respond
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info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/product/ux/technical-writing/#assignments
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---
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# Status Page **(ULTIMATE)**
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> [Introduced](https://gitlab.com/groups/gitlab-org/-/epics/2479) in GitLab 12.10.
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With a GitLab Status Page, you can create and deploy a static website to communicate
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efficiently to users during an incident. The Status Page landing page displays an
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overview of recent incidents:
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Selecting an incident displays a detail page with more information about a particular incident:
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- Status on the incident, including when the incident was last updated.
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- The incident title, including any emojis.
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- The description of the incident, including emojis.
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- Any file attachments provided in the incident description, or comments with a
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valid image extension. [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/205166) in GitLab 13.1.
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- A chronological ordered list of updates to the incident.
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## Set up a Status Page
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To configure a GitLab Status Page you must:
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1. [Configure GitLab](#configure-gitlab-with-cloud-provider-information) with your
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cloud provider information.
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1. [Configure your AWS account](#configure-your-aws-account).
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1. [Create a Status Page project](#create-a-status-page-project) on GitLab.
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1. [Sync incidents to the Status Page](#sync-incidents-to-the-status-page).
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### Configure GitLab with cloud provider information
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Only AWS S3 is supported as a deploy target.
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Prerequisite:
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- You must have at least the Maintainer role.
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To provide GitLab with the AWS account information needed to push content to your Status Page:
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1. On the top bar, select **Main menu > Projects** and find your project.
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1. On the left sidebar, select **Settings > Monitor**.
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1. Expand **Status Page**.
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1. Select the **Active** checkbox.
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1. In the **Status Page URL** box, provide the URL for your external status page.
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1. In the **S3 Bucket name** box, type the name of your S3 bucket. For more information, see
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[Bucket configuration documentation](https://docs.aws.amazon.com/AmazonS3/latest/dev/HostingWebsiteOnS3Setup.html).
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1. In the **AWS region** box, type the region for your bucket. For more information, see the
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[AWS documentation](https://github.com/aws/aws-sdk-ruby#configuration).
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1. Enter your **AWS access key ID** and **AWS Secret access key**.
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1. Select **Save changes**.
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### Configure your AWS account
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1. Within your AWS account, create two new IAM policies, using the following files
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as examples:
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- [Create bucket](https://gitlab.com/gitlab-org/status-page/-/blob/master/deploy/etc/s3_create_policy.json).
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- [Update bucket contents](https://gitlab.com/gitlab-org/status-page/-/blob/master/deploy/etc/s3_update_bucket_policy.json) (Remember replace `S3_BUCKET_NAME` with your bucket name).
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1. Create a new AWS access key with the permissions policies created in the first step.
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### Create a status page project
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After configuring your AWS account, you must add the Status Page project and configure
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the necessary CI/CD variables to deploy the Status Page to AWS S3:
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1. Fork the [Status Page](https://gitlab.com/gitlab-org/status-page) project.
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You can do this through [Repository Mirroring](https://gitlab.com/gitlab-org/status-page#repository-mirroring),
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which ensures you get the up-to-date Status Page features.
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1. On the left sidebar, select **Settings > CI/CD**.
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1. Expand **Variables**.
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1. Add the following variables from your Amazon Console:
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- `S3_BUCKET_NAME` - The name of the Amazon S3 bucket.
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If no bucket with the provided name exists, the first pipeline run creates
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one and configures it for
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[static website hosting](https://docs.aws.amazon.com/AmazonS3/latest/dev/HostingWebsiteOnS3Setup.html).
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- `AWS_DEFAULT_REGION` - The AWS region.
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- `AWS_ACCESS_KEY_ID` - The AWS access key ID.
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- `AWS_SECRET_ACCESS_KEY` - The AWS secret.
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1. On the left sidebar, select **CI/CD > Pipelines**.
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1. To deploy the Status Page to S3, select **Run pipeline**.
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WARNING:
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Consider limiting who can access issues in this project, as any user who can view
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the issue can potentially [publish comments to your GitLab Status Page](#publish-comments-on-incidents).
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### Sync incidents to the Status Page
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After creating the CI/CD variables, configure the Project you want to use for
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Incident issues:
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1. On the top bar, select **Main menu > Projects** and find your project.
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1. On the left sidebar, select **Settings > Monitor**.
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1. Expand **Status page**.
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1. Fill in your cloud provider's credentials and make sure to select the **Active** checkbox.
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1. Select **Save changes**.
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## How to use your GitLab Status Page
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After configuring your GitLab instance, relevant updates trigger a background job
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that pushes JSON-formatted data about the incident to your external cloud provider.
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Your status page website periodically fetches this JSON-formatted data. It formats
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and displays it to users, providing information about ongoing incidents without
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extra effort from your team:
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```mermaid
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graph TB
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subgraph GitLab Instance
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issues(issue updates) -- trigger --> middleware(Background job: JSON generation)
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end
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subgraph Cloud Provider
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middleware --saves data --> c1(Cloud Bucket stores JSON file)
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end
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subgraph Status Page
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d(Static Site on CDN) -- fetches data --> c1
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end
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```
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### Publish an incident
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To publish an incident:
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1. Create an issue in the project you enabled the GitLab Status Page settings in.
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1. A [project or group owner](../../user/permissions.md) must use the
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`/publish` [quick action](../../user/project/quick_actions.md) to publish the
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issue to the GitLab Status Page. [Confidential issues](../../user/project/issues/confidential_issues.md) can't be published.
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A background worker publishes the issue onto the Status Page using the credentials
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you provided during setup. As part of publication, GitLab:
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- Anonymizes user and group mentions with `Incident Responder`.
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- Removes titles of non-public [GitLab references](../../user/markdown.md#gitlab-specific-references).
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- Publishes any files attached to incident issue descriptions, up to 5000 per issue.
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([Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/205166) in GitLab 13.1.)
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After publication, you can access the incident's details page by selecting the
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**Published on status page** button displayed under the Incident's title.
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### Update an incident
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To publish an update to the Incident, update the incident issue's description.
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WARNING:
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When referenced issues are changed (such as title or confidentiality) the incident
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they were referenced in is not updated.
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### Publish comments on incidents
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To publish comments to the Status Page Incident:
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- Create a comment on the incident issue.
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- When you're ready to publish the comment, mark the comment for publication by
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adding a microphone [award emoji](../../user/award_emojis.md)
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reaction (`:microphone:` 🎤) to the comment.
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- Any files attached to the comment (up to 5000 per issue) are also published.
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([Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/205166) in GitLab 13.1.)
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WARNING:
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Anyone with access to view the Issue can add an emoji award to a comment, so
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consider limiting access to issues to team members only.
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### Update the incident status
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To change the incident status from `open` to `closed`, close the incident issue
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within GitLab. Closing the issue triggers a background worker to update the
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GitLab Status Page website.
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If you
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[make a published issue confidential](../../user/project/issues/confidential_issues.md#make-an-issue-confidential),
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GitLab unpublishes it from your GitLab Status Page website.
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