214 lines
11 KiB
Markdown
214 lines
11 KiB
Markdown
# GitLab Jira integration
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GitLab Issues are a powerful tool for discussing ideas and planning and tracking work.
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However, many organizations have been using Jira for these purposes and have
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extensive data and business processes built into it.
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While you can always migrate content and process from Jira to GitLab Issues,
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you can also opt to continue using Jira and use it together with GitLab through
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our integration.
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For a video demonstration of integration with Jira, watch [GitLab workflow with Jira issues and Jenkins pipelines](https://youtu.be/Jn-_fyra7xQ).
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Once you integrate your GitLab project with your Jira instance, you can automatically
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detect and cross-reference activity between the GitLab project and any of your projects
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in Jira. This includes the ability to close or transition Jira issues when the work
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is completed in GitLab.
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Here's how the integration responds when you take the following actions in GitLab:
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- **Mention a Jira issue ID** in a commit message or MR (merge request).
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- GitLab hyperlinks to the Jira issue.
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- The Jira issue adds an issue link to the commit/MR in GitLab.
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- The Jira issue adds a comment reflecting the comment made in GitLab, the comment author, and a link to the commit/MR in GitLab, unless this commenting to Jira is [disabled](#disabling-comments-on-jira-issues).
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- **Mention that a commit or MR 'closes', 'resolves', or 'fixes' a Jira issue ID**. When the commit is made on the project's default branch (usually master) or the change is merged to the default branch:
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- GitLab's merge request page displays a note that it "Closed" the Jira issue, with a link to the issue. (Note: Before the merge, an MR will display that it "Closes" the Jira issue.)
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- The Jira issue shows the activity and the Jira issue is closed, or otherwise transitioned.
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You can also use [Jira's Smart Commits](https://confluence.atlassian.com/fisheye/using-smart-commits-960155400.html)
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directly from GitLab, as covered in the article
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[How and why to integrate GitLab with Jira](https://www.programmableweb.com/news/how-and-why-to-integrate-gitlab-jira/how-to/2017/04/25).
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## Configuration
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Each GitLab project can be configured to connect to an entire Jira instance. That
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means one GitLab project can interact with _all_ Jira projects in that instance, once
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configured. Therefore, you will not have to explicitly associate
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a GitLab project with any single Jira project.
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If you have one Jira instance, you can pre-fill the settings page with a default
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template. See the [Services Templates](services_templates.md) docs.
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In order to enable the Jira service in GitLab, you need to first configure the project in Jira and then enter the correct values in GitLab.
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### Configuring Jira
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#### Jira Server
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**Jira Server** supports basic authentication. When connecting, a **username and password** are required. Note that connecting to Jira Server via CAS is not possible. [Set up a user in Jira Server](jira_server_configuration.md) first and then proceed to [Configuring GitLab](#configuring-gitlab).
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#### Jira Cloud
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**Jira Cloud** supports authentication through an API token. When connecting to **Jira Cloud**, an **email and API token** are required. [Set up a user in Jira Cloud](jira_cloud_configuration.md) first and then proceed to [Configuring GitLab](#configuring-gitlab).
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### Configuring GitLab
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> **Notes:**
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>
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> - The currently supported Jira versions are `v6.x, v7.x, v8.x` . GitLab 7.8 or
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> higher is required.
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> - GitLab 8.14 introduced a new way to integrate with Jira which greatly simplified
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> the configuration options you have to enter. If you are using an older version,
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> [follow this documentation](https://gitlab.com/gitlab-org/gitlab/blob/8-13-stable-ee/doc/project_services/jira.md).
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> - In order to support Oracle's Access Manager, GitLab will send additional cookies
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> to enable Basic Auth. The cookie being added to each request is `OBBasicAuth` with
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> a value of `fromDialog`.
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To enable the Jira integration in a project, navigate to the
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[Integrations page](overview.md#accessing-integrations), click
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the **Jira** service, and fill in the required details on the page as described
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in the table below.
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| Field | Description |
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| ----- | ----------- |
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| `Web URL` | The base URL to the Jira instance web interface which is being linked to this GitLab project. E.g., `https://jira.example.com`. |
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| `Jira API URL` | The base URL to the Jira instance API. Web URL value will be used if not set. E.g., `https://jira-api.example.com`. Leave this field blank (or use the same value of `Web URL`) if using **Jira Cloud**. |
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| `Username/Email` | Created when [configuring Jira step](#configuring-jira). Use `username` for **Jira Server** or `email` for **Jira Cloud**. |
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| `Password/API token` |Created in [configuring Jira step](#configuring-jira). Use `password` for **Jira Server** or `API token` for **Jira Cloud**. |
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| `Transition ID` | This is the ID of a transition that moves issues to the desired state. It is possible to insert transition ids separated by `,` or `;` which means the issue will be moved to each state after another using the given order. **Closing Jira issues via commits or Merge Requests won't work if you don't set the ID correctly.** |
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### Obtaining a transition ID
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In the most recent Jira user interface, you can no longer see transition IDs in the workflow
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administration UI. You can get the ID you need in either of the following ways:
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1. By using the API, with a request like `https://yourcompany.atlassian.net/rest/api/2/issue/ISSUE-123/transitions`
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using an issue that is in the appropriate "open" state
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1. By mousing over the link for the transition you want and looking for the
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"action" parameter in the URL
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Note that the transition ID may vary between workflows (e.g., bug vs. story),
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even if the status you are changing to is the same.
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After saving the configuration, your GitLab project will be able to interact
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with all Jira projects in your Jira instance and you'll see the Jira link on the GitLab project pages that takes you to the appropriate Jira project.
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### Disabling comments on Jira issues
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When you reference a Jira issue, it will always link back to the source commit/MR in GitLab, however, you can control whether GitLab will also cross-post a comment to the Jira issue. That functionality is enabled by default.
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To disable the automated commenting on Jira issues:
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1. Open the [Integrations page](overview.md#accessing-integrations) and select **Jira**.
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1. In the **Event Action** section, uncheck **Comment**.
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## Jira issues
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By now you should have [configured Jira](#configuring-jira) and enabled the
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[Jira service in GitLab](#configuring-gitlab). If everything is set up correctly
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you should be able to reference and close Jira issues by just mentioning their
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ID in GitLab commits and merge requests.
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### Referencing Jira Issues
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When GitLab project has Jira issue tracker configured and enabled, mentioning
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Jira issue in GitLab will automatically add a comment in Jira issue with the
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link back to GitLab. This means that in comments in merge requests and commits
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referencing an issue, e.g., `PROJECT-7`, will add a comment in Jira issue in the
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format:
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```plaintext
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USER mentioned this issue in RESOURCE_NAME of [PROJECT_NAME|LINK_TO_COMMENT]:
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ENTITY_TITLE
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```
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- `USER` A user that mentioned the issue. This is the link to the user profile in GitLab.
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- `LINK_TO_THE_COMMENT` Link to the origin of mention with a name of the entity where Jira issue was mentioned.
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- `RESOURCE_NAME` Kind of resource which referenced the issue. Can be a commit or merge request.
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- `PROJECT_NAME` GitLab project name.
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- `ENTITY_TITLE` Merge request title or commit message first line.
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For example, the following commit will reference the Jira issue with `PROJECT-1` as its ID:
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```shell
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git commit -m "PROJECT-1 Fix spelling and grammar"
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```
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### Closing Jira Issues
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Jira issues can be closed directly from GitLab by using trigger words in
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commits and merge requests. When a commit which contains the trigger word
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followed by the Jira issue ID in the commit message is pushed, GitLab will
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add a comment in the mentioned Jira issue and immediately close it (provided
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the transition ID was set up correctly).
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There are currently three trigger words, and you can use either one to achieve
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the same goal:
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- `Resolves PROJECT-1`
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- `Closes PROJECT-1`
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- `Fixes PROJECT-1`
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where `PROJECT-1` is the ID of the Jira issue.
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> **Notes:**
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>
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> - Only commits and merges into the project's default branch (usually **master**) will
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> close an issue in Jira. You can change your projects default branch under
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> [project settings](img/jira_project_settings.png).
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> - The Jira issue will not be transitioned if it has a resolution.
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### Jira issue closing example
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Let's consider the following example:
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1. For the project named `PROJECT` in Jira, we implemented a new feature
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and created a merge request in GitLab.
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1. This feature was requested in Jira issue `PROJECT-7` and the merge request
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in GitLab contains the improvement
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1. In the merge request description we use the issue closing trigger
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`Closes PROJECT-7`.
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1. Once the merge request is merged, the Jira issue will be automatically closed
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with a comment and an associated link to the commit that resolved the issue.
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In the following screenshot you can see what the link references to the Jira
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issue look like.
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Once this merge request is merged, the Jira issue will be automatically closed
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with a link to the commit that resolved the issue.
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## Troubleshooting
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If these features do not work as expected, it is likely due to a problem with the way the integration settings were configured.
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### GitLab is unable to comment on a Jira issue
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Make sure that the Jira user you set up for the integration has the
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correct access permission to post comments on a Jira issue and also to transition
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the issue, if you'd like GitLab to also be able to do so.
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Jira issue references and update comments will not work if the GitLab issue tracker is disabled.
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### GitLab is unable to close a Jira issue
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Make sure the `Transition ID` you set within the Jira settings matches the one
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your project needs to close an issue.
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Make sure that the Jira issue is not already marked as resolved; that is,
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the Jira issue resolution field is not set. (It should not be struck through in
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Jira lists.)
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### CAPTCHA
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CAPTCHA may be triggered after several consecutive failed login attempts
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which may lead to a `401 unauthorized` error when testing your Jira integration.
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If CAPTCHA has been triggered, you will not be able to use Jira's REST API to
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authenticate with the Jira site. You will need to log in to your Jira instance
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and complete the CAPTCHA.
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