125 lines
3.9 KiB
Markdown
125 lines
3.9 KiB
Markdown
---
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stage: Manage
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group: Access
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info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#assignments
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type: howto
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---
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# How to reset user password
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There are a few ways to reset the password of a user.
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## Rake Task
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> [Introduced](https://gitlab.com/gitlab-org/gitlab/-/merge_requests/52347) in GitLab 13.9.
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GitLab provides a Rake Task to reset passwords of users using their usernames,
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which can be invoked by the following command:
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```shell
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sudo gitlab-rake "gitlab:password:reset"
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```
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GitLab asks for a username, a password, and a password confirmation. Upon giving
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proper values for them, the password of the specified user is updated.
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The Rake task also takes the username as an argument, as shown in the example
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below:
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```shell
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sudo gitlab-rake "gitlab:password:reset[johndoe]"
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```
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NOTE:
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To reset the default admin password, run this Rake task with the username
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`root`, which is the default username of that admin account.
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## Rails console
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The Rake task is capable of finding users via their usernames. However, if only
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user ID or email ID of the user is known, Rails console can be used to find user
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using user ID and then change password of the user manually.
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1. [Start a Rails console](../administration/operations/rails_console.md)
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1. Find the user either by username, user ID or email ID:
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```ruby
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user = User.find_by_username 'exampleuser'
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#or
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user = User.find(123)
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#or
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user = User.find_by(email: 'user@example.com')
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```
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1. Reset the password
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```ruby
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user.password = 'secret_pass'
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user.password_confirmation = 'secret_pass'
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```
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1. When using this method instead of the [Users API](../api/users.md#user-modification),
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GitLab sends an email to the user stating that the user changed their
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password. If the password was changed by an administrator, execute the
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following command to notify the user by email:
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```ruby
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user.send_only_admin_changed_your_password_notification!
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```
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1. Save the changes:
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```ruby
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user.save!
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```
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1. Exit the console, and then try to sign in with your new password.
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NOTE:
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You can also reset passwords by using the [Users API](../api/users.md#user-modification).
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## Password reset does not appear to work
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If you can't sign on with the new password, it might be because of the [reconfirmation feature](../user/upgrade_email_bypass.md).
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Try fixing this on the rails console. For example, if your new `root` password isn't working:
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1. [Start a Rails console](../administration/operations/rails_console.md).
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1. Find the user and skip reconfirmation, using any of the methods above:
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```ruby
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user = User.find(1)
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user.skip_reconfirmation!
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```
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1. Try to sign in again.
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## Reset your root password
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The previously described steps can also be used to reset the root password.
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In normal installations where the username of root account hasn't been changed
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manually, the Rake task can be used with username `root` to reset the root
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password.
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If the username was changed to something else and has been forgotten, one
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possible way is to reset the password using Rails console with user ID `1` (in
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almost all the cases, the first user is the default admin account).
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<!-- ## Troubleshooting
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