gitlab-org--gitlab-foss/doc/security/unlock_user.md
Aaron e7a4c3576e
Add instructions to unlock an account
Originally submitted at
https://gitlab.com/gitlab-org/gitlab-ee/merge_requests/6578.

Signed-off-by: Rémy Coutable <remy@rymai.me>
2018-08-29 17:35:36 +02:00

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Markdown

# How to unlock a locked user
Log into your server with root privileges. Then start a Ruby on Rails console.
Start the console with this command:
```bash
gitlab-rails console production
```
Wait until the console has loaded.
There are multiple ways to find your user. You can search for email or username.
```bash
user = User.where(id: 1).first
```
or
```bash
user = User.find_by(email: 'admin@local.host')
```
Unlock the user:
```bash
user.unlock_access!
```
Exit the console, the user should now be able to log in again.