gitlab-org--gitlab-foss/doc/operations/metrics/alerts.md

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Set up alerts for Prometheus metrics (FREE)

Moved to GitLab Free in 12.10.

After configuring metrics for your CI/CD environment, you can set up alerting for Prometheus metrics, and trigger actions from alerts to notify your team when environment performance falls outside of the boundaries you set.

Prometheus cluster integrations

Alerts are not currently supported for Prometheus cluster integrations.

External Prometheus instances

Moved to GitLab Free in 12.10.

For manually configured Prometheus servers, GitLab provides a notify endpoint for use with Prometheus webhooks. If you have manual configuration enabled, an Alerts section is added to Settings > Integrations > Prometheus. This section contains the needed URL and Authorization Key. The Reset Key button invalidates the key and generates a new one.

To send GitLab alert notifications, copy the URL and Authorization Key into the webhook_configs section of your Prometheus Alertmanager configuration:

receivers:
  - name: gitlab
    webhook_configs:
      - http_config:
          authorization:
            type: Bearer
            credentials: 9e1cbfcd546896a9ea8be557caf13a76
        send_resolved: true
        url: http://192.168.178.31:3001/root/manual_prometheus/prometheus/alerts/notify.json
        # Rest of configuration omitted
        # ...

For GitLab to associate your alerts with an environment, you must configure a gitlab_environment_name label on the alerts you set up in Prometheus. The value of this should match the name of your environment in GitLab.

You can display alerts with a gitlab_environment_name of production on a dashboard.

In GitLab versions 13.1 and greater, you can configure your manually configured Prometheus server to use the Generic alerts integration.

Trigger actions from alerts (ULTIMATE)

Alerts can be used to trigger actions, like opening an issue automatically (disabled by default since 13.1). To configure the actions:

1. Navigate to your project's Settings > Monitor > Alerts.
2. Enable the option to create issues.
3. Choose the issue template to create the issue from.
4. Optionally, select whether to send an email notification to the developers of the project.
5. Click Save changes.

After enabling, GitLab automatically opens an issue when an alert is triggered containing values extracted from the alerts field in webhook payload:

• Issue author: GitLab Alert Bot
• Issue title: Extracted from the alert payload fields annotations/title, annotations/summary, or labels/alertname.
• Issue description: Extracted from alert payload field annotations/description.
• Alert Summary: A list of properties from the alert's payload.
  • starts_at: Alert start time from the payload's startsAt field
  • full_query: Alert query extracted from the payload's generatorURL field
  • Optional list of attached annotations extracted from annotations/*
• Alert GFM: GitLab Flavored Markdown from the payload's annotations/gitlab_incident_markdown field.
• Alert Severity (Introduced in GitLab version 13.9): Extracted from the alert payload field labels/severity. Maps case-insensitive value to Alert's severity:
  • Critical: critical, s1, p1, emergency, fatal, or any value not in this list
  • High: high, s2, p2, major, page
  • Medium: medium, s3, p3, error, alert
  • Low: low, s4, p4, warn, warning
  • Info: info, s5, p5, debug, information, notice

To further customize the issue, you can add labels, mentions, or any other supported quick action in the selected issue template, which applies to all incidents. To limit quick actions or other information to only specific types of alerts, use the annotations/gitlab_incident_markdown field.

Since version 12.2, GitLab tags each incident issue with the incident label automatically. If the label does not yet exist, it is also created automatically.

If the metric exceeds the threshold of the alert for over 5 minutes, GitLab sends an email to all Maintainers and Owners of the project.

Recovery alerts

From GitLab 12.5, when GitLab receives a recovery alert, it automatically closes the associated issue.

The alert in GitLab will be automatically resolved when Prometheus sends a payload with the field status set to resolved.

You can also configure the associated incident to be closed automatically when the alert resolves.