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Custom Issue Tracker Service

To enable the Custom Issue Tracker integration in a project, navigate to the Integrations page, click the Customer Issue Tracker service, and fill in the required details on the page as described in the table below.

Field Description
title A title for the issue tracker (to differentiate between instances, for example).
description A name for the issue tracker (to differentiate between instances, for example)
project_url The URL to the project in the custom issue tracker.
issues_url The URL to the issue in the issue tracker project that is linked to this GitLab project. Note that the issues_url requires :id in the URL. This ID is used by GitLab as a placeholder to replace the issue number. For example, https://customissuetracker.com/project-name/:id.
new_issue_url Currently unused. Will be changed in a future release.

Once you have configured and enabled Custom Issue Tracker Service you'll see a link on the GitLab project pages that takes you to that custom issue tracker.

Referencing issues

  • Issues are referenced with ANYTHING-<ID>, where ANYTHING can be any string and <ID> is a number used in the target project of the custom integration (example PROJECT-143).
  • ANYTHING is a placeholder to differentiate against GitLab issues, which are referenced with #<ID>. You can use a project name or project key to replace it for example.
  • So with the example above, PROJECT-143 would refer to https://customissuetracker.com/project-name/143.