156 lines
7.9 KiB
Markdown
156 lines
7.9 KiB
Markdown
---
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stage: Manage
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group: Integrations
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info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/product/ux/technical-writing/#assignments
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---
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# GitLab.com for Jira Cloud app **(FREE)**
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You can integrate GitLab and Jira Cloud using the
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[GitLab.com for Jira Cloud](https://marketplace.atlassian.com/apps/1221011/gitlab-com-for-jira-cloud)
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app in the Atlassian Marketplace.
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Only Jira users with administrator access can install or configure
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the GitLab.com for Jira Cloud app.
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## Install the GitLab.com for Jira Cloud app **(FREE SAAS)**
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If you use GitLab.com and Jira Cloud, you can install the GitLab.com for Jira Cloud app.
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If you do not use both of these environments, use the [Jira DVCS Connector](dvcs.md) or
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[install GitLab.com for Jira Cloud app for self-managed instances](#install-the-gitlabcom-for-jira-cloud-app-for-self-managed-instances).
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We recommend the GitLab.com for Jira Cloud app, because data is
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synchronized in real time. The DVCS connector updates data only once per hour.
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The user configuring the GitLab.com for Jira Cloud app must have
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at least the Maintainer role in the GitLab.com namespace.
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This integration method supports [Smart Commits](dvcs.md#smart-commits).
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<i class="fa fa-youtube-play youtube" aria-hidden="true"></i>
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For a walkthrough of the integration with GitLab.com for Jira Cloud app, watch
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[Configure GitLab.com Jira Could Integration using Marketplace App](https://youtu.be/SwR-g1s1zTo) on YouTube.
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To install the GitLab.com for Jira Cloud app:
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1. In Jira, go to **Jira Settings > Apps > Find new apps**, then search for GitLab.
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1. Select **GitLab.com for Jira Cloud**, then select **Get it now**, or go to the
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[App in the marketplace directly](https://marketplace.atlassian.com/apps/1221011/gitlab-com-for-jira-cloud).
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1. After installing, to go to the configurations page, select **Get started**.
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This page is always available under **Jira Settings > Apps > Manage apps**.
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1. If not already signed in to GitLab.com, you must sign in as a user with
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the Maintainer role to add namespaces.
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1. To open the list of available namespaces, select **Add namespace**.
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1. Identify the namespace you want to link, and select **Link**. Only Jira site
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administrators are permitted to add or remove namespaces for an installation.
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NOTE:
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The GitLab.com user only needs access when adding a new namespace. For syncing with
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Jira, we do not depend on the user's token.
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After a namespace is added:
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- All future commits, branches, and merge requests of all projects under that namespace
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are synced to Jira.
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- From GitLab 13.8, past merge request data is synced to Jira.
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Support for syncing past branch and commit data is tracked [in this issue](https://gitlab.com/gitlab-org/gitlab/-/issues/263240).
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## Update the GitLab.com for Jira Cloud app
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Most updates to the app are fully automated and don't require any user interaction. See the
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[Atlassian Marketplace documentation](https://developer.atlassian.com/platform/marketplace/upgrading-and-versioning-cloud-apps/)
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for details.
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If the app requires additional permissions, [the update must first be manually approved in Jira](https://developer.atlassian.com/platform/marketplace/upgrading-and-versioning-cloud-apps/#changes-that-require-manual-customer-approval).
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## Install the GitLab.com for Jira Cloud app for self-managed instances **(FREE SELF)**
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If your GitLab instance is self-managed, you must follow some
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extra steps to install the GitLab.com for Jira Cloud app, and your GitLab instance must be accessible by Jira.
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Each Jira Cloud application must be installed from a single location. Jira fetches
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a [manifest file](https://developer.atlassian.com/cloud/jira/platform/connect-app-descriptor/)
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from the location you provide. The manifest file describes the application to the system. To support
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self-managed GitLab instances with Jira Cloud, you can either:
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- [Install the application manually](#install-the-application-manually).
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- [Create a Marketplace listing](#create-a-marketplace-listing).
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### Install the application manually
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You can configure your Atlassian Cloud instance to allow you to install applications
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from outside the Marketplace, which allows you to install the application:
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1. Sign in to your Jira instance as an administrator.
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1. Place your Jira instance into
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[development mode](https://developer.atlassian.com/cloud/jira/platform/getting-started-with-connect/#step-2--enable-development-mode).
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1. Sign in to your GitLab application as a user with administrator access.
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1. Install the GitLab application from your Jira instance, as
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described in the [Atlassian developer guides](https://developer.atlassian.com/cloud/jira/platform/getting-started-with-connect/#step-3--install-and-test-your-app):
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1. In your Jira instance, go to **Apps > Manage Apps** and select **Upload app**:
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1. For **App descriptor URL**, provide the full URL to your manifest file, based
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on your instance configuration. By default, your manifest file is located at `/-/jira_connect/app_descriptor.json`. For example, if your GitLab self-managed instance domain is `app.pet-store.cloud`, your manifest file is located at `https://app.pet-store.cloud/-/jira_connect/app_descriptor.json`.
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1. Select **Upload**. Jira fetches the content of your `app_descriptor` file and installs
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it.
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1. If the upload is successful, Jira displays a modal panel: **Installed and ready to go!**
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To configure the integration, select **Get started**.
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1. Disable [development mode](https://developer.atlassian.com/cloud/jira/platform/getting-started-with-connect/#step-2--enable-development-mode) on your Jira instance.
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The **GitLab.com for Jira Cloud** app now displays under **Manage apps**. You can also
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select **Get started** to open the configuration page rendered from your GitLab instance.
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NOTE:
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If a GitLab update makes changes to the application descriptor, you must uninstall,
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then reinstall the application.
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### Create a Marketplace listing
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If you prefer to not use development mode on your Jira instance, you can create
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your own Marketplace listing for your instance. This enables your application
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to be installed from the Atlassian Marketplace.
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For full instructions, review the Atlassian [guide to creating a marketplace listing](https://developer.atlassian.com/platform/marketplace/installing-cloud-apps/#creating-the-marketplace-listing).
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To create a Marketplace listing:
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1. Register as a Marketplace vendor.
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1. List your application using the application descriptor URL.
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- Your manifest file is located at: `https://your.domain/your-path/-/jira_connect/app_descriptor.json`
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- We recommend you list your application as `private`, because public
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applications can be viewed and installed by any user.
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1. Generate test license tokens for your application.
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NOTE:
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This method uses [automated updates](#update-the-gitlabcom-for-jira-cloud-app)
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the same way as our GitLab.com Marketplace listing.
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## Troubleshoot GitLab.com for Jira Cloud app
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### Browser displays sign-in message when already signed in
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You might get the following message prompting you to sign in to GitLab.com
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when you're already signed in:
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```plaintext
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You need to sign in or sign up before continuing.
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```
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GitLab.com for Jira Cloud app uses an iframe to add namespaces on the
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settings page. Some browsers block cross-site cookies, which can lead to this issue.
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To resolve this issue, use [Firefox](https://www.mozilla.org/en-US/firefox/),
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[Google Chrome](https://www.google.com/chrome/), or enable cross-site cookies in your browser.
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