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gitlab-org--gitlab-foss/doc/user/project/integrations/custom_issue_tracker.md

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Create Ecosystem To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#assignments

Custom Issue Tracker service (FREE)

To enable the Custom Issue Tracker integration in a project:

  1. Go to Settings > Integrations.

  2. Click Custom Issue Tracker

  3. Fill in the tracker's details, such as title, description, and URLs. You can edit these fields later as well.

    These are some of the required fields:

    Field Description
    Project URL The URL to the project in the custom issue tracker.
    Issues URL The URL to the issue in the issue tracker project that is linked to this GitLab project. Note that the issues_url requires :id in the URL. This ID is used by GitLab as a placeholder to replace the issue number. For example, https://customissuetracker.com/project-name/:id.
    New issue URL Currently unused. Planned to be changed in a future release.

  4. Click Test settings and save changes.

After you configure and enable the Custom Issue Tracker service, you see a link on the GitLab project pages that takes you to that custom issue tracker.

Referencing issues

Issues are referenced with <ANYTHING>-<ID> (for example, PROJECT-143), where <ANYTHING> can be any string in CAPS, and <ID> is a number used in the target project of the custom integration.

<ANYTHING> is a placeholder to differentiate against GitLab issues, which are referenced with #<ID>. You can use a project name or project key to replace it for example.

When building the hyperlink, the <ANYTHING> part is ignored, and links always point to the address specified in issues_url, so in the example above, PROJECT-143 would refer to https://customissuetracker.com/project-name/143.