56 lines
2.3 KiB
Markdown
56 lines
2.3 KiB
Markdown
---
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stage: none
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group: unassigned
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info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#assignments
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type: howto, reference
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---
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# Email from GitLab **(STARTER ONLY)**
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GitLab provides a simple tool to administrators for emailing all users, or users of
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a chosen group or project, right from the Admin Area. Users receive the email
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at their primary email address.
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## Use-cases
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- Notify your users about a new project, a new feature, or a new product launch.
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- Notify your users about a new deployment, or that downtime is expected
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for a particular reason.
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## Sending emails to users from within GitLab
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1. Navigate to the **Admin Area > Overview > Users** and press the
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**Send email to users** button.
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1. Compose an email and choose where to send it (all users or users of a
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chosen group or project). The email body only supports plain text messages.
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HTML, Markdown, and other rich text formats are not supported, and is
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sent as plain text to users.
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NOTE:
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[Starting with GitLab 13.0](https://gitlab.com/gitlab-org/gitlab/-/issues/31509), email notifications can be sent only once every 10 minutes. This helps minimize performance issues.
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## Unsubscribing from emails
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Users can choose to unsubscribe from receiving emails from GitLab by following
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the unsubscribe link in the email. Unsubscribing is unauthenticated in order
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to keep this feature simple.
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On unsubscribe, users receive an email notification that unsubscribe happened.
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The endpoint that provides the unsubscribe option is rate-limited.
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<!-- ## Troubleshooting
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Include any troubleshooting steps that you can foresee. If you know beforehand what issues
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one might have when setting this up, or when something is changed, or on upgrading, it's
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important to describe those, too. Think of things that may go wrong and include them here.
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This is important to minimize requests for support, and to avoid doc comments with
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questions that you know someone might ask.
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Each scenario can be a third-level heading, e.g. `### Getting error message X`.
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If you have none to add when creating a doc, leave this section in place
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but commented out to help encourage others to add to it in the future. -->
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