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gitlab-org--gitlab-foss/doc/security/unlock_user.md

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Manage Access To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#assignments howto

How to unlock a locked user from the command line (FREE SELF)

After ten failed login attempts a user gets in a locked state.

To unlock a locked user:

  1. SSH into your GitLab server.

  2. Start a Ruby on Rails console:

    ## For Omnibus GitLab
sudo gitlab-rails console -e production

## For installations from source
sudo -u git -H bundle exec rails console -e production

  3. Find the user to unlock. You can search by email or ID.

    user = User.find_by(email: 'admin@local.host')

    or

    user = User.where(id: 1).first

  4. Unlock the user:

    user.unlock_access!

  5. Exit the console with Control+d

The user should now be able to log in.