gitlab-org--gitlab-foss/doc/subscriptions/gitlab_com/index.md

type
index, reference

GitLab.com subscription (BRONZE ONLY)

GitLab.com is GitLab Inc.'s software-as-a-service offering. You don't need to install anything to use GitLab.com, you only need to sign up and start using GitLab straight away.

In this page we'll go through the details of your GitLab.com subscription.

Choose a GitLab.com group or personal subscription

On GitLab.com you can apply a subscription to either a group or a personal namespace.

When applied to:

• A group, the group, all subgroups, and all projects under the selected group on GitLab.com will have the features of the associated tier. GitLab recommends choosing a group plan when managing an organization's projects and users.
• A personal userspace, all projects will have features with the subscription applied, but as it's not a group, group features won't be available.

Choose a GitLab.com tier

Pricing is tier-based, allowing you to choose the features which fit your budget. For information on what features are available at each tier, see the GitLab.com feature comparison.

Choose the number of users

NOTE: Note: Applied only to groups.

A GitLab.com subscription uses a concurrent (seat) model. You pay for a subscription according to the maximum number of users enabled at once. You can add and remove users during the subscription period, as long as the total users at any given time is within your subscription count.

Every occupied seat, whether by person, job, or bot is counted in the subscription, with the following exception:

• Members with Guest permissions on a Gold subscription.

TIP: Tip: To support the open source community and encourage the development of open source projects, GitLab grants access to Gold features for all GitLab.com public projects, regardless of the subscription.

Obtain a GitLab.com subscription

To subscribe to GitLab.com:

• For individuals:
  1. Create a user account for yourself using our sign up page.
  2. Visit the billing page under your profile.
  3. Select the Bronze, Silver, or Gold GitLab.com plan through the Customers Portal.
  4. Link your GitLab.com account with your Customers Portal account. Once a plan has been selected, if your account is not already linked, you will be prompted to link your account with a Sign in to GitLab.com button.
  5. Select the namespace from the drop-down list to associate the subscription.
  6. Proceed to checkout.
• For groups:
  1. Create a user account for yourself using our sign up page.
  2. Create a group. GitLab groups help assemble related projects together allowing you to grant members access to several projects at once. A group is not required if you plan on having projects inside a personal namespace.
  3. Create additional users and add them to the group.
  4. Select the Bronze, Silver, or Gold GitLab.com plan through the Customers Portal.
  5. Link your GitLab.com account with your Customers Portal account. Once a plan has been selected, if your account is not already linked, you will be prompted to link your account with a Sign in to GitLab.com button.
  6. Select the namespace from the drop-down list to associate the subscription.
  7. Proceed to checkout.

TIP: Tip: You can also go to the My Account page to add or change the GitLab.com account link.

View your GitLab.com subscription

To see the status of your GitLab.com subscription, log in to GitLab.com and go to the Billing section of the relevant namespace:

• For individuals: Visit the billing page under your profile.

• For groups: From the group page (not from a project within the group), go to Settings > Billing.

  NOTE: Note: You must have Owner level permissions to view a group's billing page.

  The following table describes details of your subscription for groups:

  Field	Description
  Seats in subscription	If this is a paid plan, represents the number of seats you've paid to support in your group.
  Seats currently in use	Number of active seats currently in use.
  Max seats used	Highest number of seats you've used. If this exceeds the seats in subscription, you may owe an additional fee for the additional users.
  Seats owed	If your maximum seats used exceeds the seats in your subscription, you'll owe an additional fee for the users you've added.
  Subscription start date	Date your subscription started. If this is for a Free plan, is the date you transitioned off your group's paid plan.
  Subscription end date	Date your current subscription will end. Does not apply to Free plans.

Renew your GitLab.com subscription

To renew your subscription:

1. Prepare for renewal by reviewing your account
2. Renew your GitLab.com subscription

Prepare for renewal by reviewing your account

The Customers Portal is your tool for renewing and modifying your subscription. Before going ahead with renewal, log in and verify or update:

• The invoice contact details on the Account details page.
• The credit card on file on the Payment Methods page.

TIP: Tip: Contact our support team if you need assistance accessing the Customers Portal or if you need to change the contact person who manages your subscription.

It's important to regularly review your user accounts, because:

• A GitLab subscription is based on the number of users. You will pay more than you should if you renew for too many users, while the renewal will fail if you attempt to renew a subscription for too few users.
• Stale user accounts can be a security risk. A regular review helps reduce this risk.

Users over License

A GitLab subscription is valid for a specific number of users. For details, see Choose the number of users.

If the active user count exceeds the number included in the subscription, known as the number of users over license, you must pay for the excess number of users either before renewal, or at the time of renewal. This is also known the true up process.

There is no self-service option for purchasing additional seats. You must request a quotation from GitLab Sales. To do so, contact GitLab via our support form.

The amount charged per seat is calculated by one of the following methods:

• If paid before renewal, the amount per seat is calculated on a prorated basis. For example, if the user was added 3 months before the end of the subscription period, the amount owing is calculated as: (3 / 12) x annual fee.
• If paid on renewal, the amount per seat is the standard annual fee.

Renew or change a GitLab.com subscription

NOTE: Note: To renew for more users than are currently active in your GitLab.com plan, contact our sales team via renewals@gitlab.com for assistance as this can't be done in the Customers Portal.

For details on upgrading your subscription tier, see Upgrade your GitLab.com subscription tier.

Automatic renewal

To view or change automatic subscription renewal (at the same tier as the previous period), log in to the Customers Portal, and:

• If you see a Resume subscription button, your subscription was canceled previously. Click it to resume automatic renewal.
• If you see Cancel subscription, your subscription is set to automatically renew at the end of the subscription period. Click it to cancel automatic renewal.

With automatic renewal enabled, the subscription will automatically renew on the expiration date and there will be no gap in available service. An invoice will be generated for the renewal and available for viewing or download in the View invoices page. If you have difficulty during the renewal process, contact our support team for assistance.

Upgrade your GitLab.com subscription tier

To upgrade your GitLab tier:

1. Log in to the Customers Portal.
2. Select the Upgrade button on the relevant subscription card on the Manage purchases page.
3. Select the desired upgrade.
4. Confirm the active form of payment, or add a new form of payment.
5. Check the I accept the Privacy Policy and Terms of Service checkbox.
6. Select Confirm purchase.

When the purchase has been processed, you receive confirmation of your new subscription tier.

Subscription expiry

When your subscription or trial expires, GitLab does not delete your data, but it may become inaccessible, depending on the tier at expiry. Some features may not behave as expected if you're not prepared for the expiry. For example, environment specific variables not being passed.

If you renew or upgrade, your data will again be accessible.

CI pipeline minutes

CI pipeline minutes are the execution time for your pipelines on GitLab's shared runners. Each GitLab.com tier includes a monthly quota of CI pipeline minutes:

• Free: 400 minutes
• Bronze: 2,000 minutes
• Silver: 10,000 minutes
• Gold: 50,000 minutes

Quotas apply to:

• Groups, where the minutes are shared across all members of the group, its subgroups, and nested projects. To view the group's usage, navigate to the group, then Settings > Usage Quotas.
• Your personal account, where the minutes are available for your personal projects. To view and buy personal minutes, click your avatar, then Settings > Usage Quotas.

Only pipeline minutes for GitLab shared runners are restricted. If you have a specific runner set up for your projects, there is no limit to your build time on GitLab.com.

The available quota is reset on the first of each calendar month at midnight UTC.

When the CI minutes are depleted, an email is sent automatically to notify the owner(s) of the namespace. You can purchase additional CI minutes, or upgrade your account to Silver or Gold. Your own runners can still be used even if you reach your limits.

Purchase additional CI minutes

If you're using GitLab.com, you can purchase additional CI minutes so your pipelines won't be blocked after you have used all your CI minutes from your main quota. You can find pricing for additional CI/CD minutes in the GitLab Customers Portal. Additional minutes:

• Are only used once the shared quota included in your subscription runs out.
• Roll over month to month.

To purchase additional minutes for your group on GitLab.com:

1. From your group, go to Settings > Usage Quotas.

2. Select Buy additional minutes and you will be directed to the Customers Portal.

3. Locate the subscription card that's linked to your group on GitLab.com, click Buy more CI minutes, and complete the details about the transaction.

4. Once we have processed your payment, the extra CI minutes will be synced to your group namespace.

5. To confirm the available CI minutes, go to your group, then Settings > Usage Quotas.

   The Additional minutes displayed now includes the purchased additional CI minutes, plus any minutes rolled over from last month.

To purchase additional minutes for your personal namespace:

1. Click your avatar, then go to Settings > Usage Quotas.

2. Select Buy additional minutes and you will be directed to the Customers Portal.

3. Locate the subscription card that's linked to your personal namespace on GitLab.com, click Buy more CI minutes, and complete the details about the transaction. Once we have processed your payment, the extra CI minutes will be synced to your personal namespace.

4. To confirm the available CI minutes for your personal projects, click your avatar, then go to Settings > Usage Quotas.

   The Additional minutes displayed now includes the purchased additional CI minutes, plus any minutes rolled over from last month.

Be aware that:

• If you have purchased extra CI minutes before the purchase of a paid plan, we will calculate a pro-rated charge for your paid plan. That means you may be charged for less than one year since your subscription was previously created with the extra CI minutes.
• Once the extra CI minutes have been assigned to a Group, they can't be transferred to a different Group.
• If you have used more minutes than your default quota, these minutes will be deducted from your Additional Minutes quota immediately after your purchase of additional minutes.

Customers portal

GitLab provides a customer portal where you can manage your subscriptions and your account details.

Contact Support

Learn more about:

• The tiers of GitLab Support.
• Submit a request via the Support Portal.

We also encourage all users to search our project trackers for known issues and existing feature requests in the GitLab project.

These issues are the best avenue for getting updates on specific product plans and for communicating directly with the relevant GitLab team members.

Troubleshooting

Credit card declined

If your credit card is declined when purchasing a GitLab subscription, possible reasons include:

• The credit card details provided are incorrect.
• The credit card account has insufficient funds.
• You are using a virtual credit card and it has insufficient funds, or has expired.
• The transaction exceeds the credit limit.
• The transaction exceeds the credit card's maximum transaction amount.

Check with your financial institution to confirm if any of these reasons apply. If they don't apply, contact GitLab Support.