57 lines
1.9 KiB
Markdown
57 lines
1.9 KiB
Markdown
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Triage of infradev Issues is desired to occur asynchronously.
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For maximum efficiency, please ensure the following, so that your infradev issues can gain maximum traction.
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https://about.gitlab.com/handbook/engineering/workflow/#a-guide-to-creating-effective-infradev-issues
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## Summary
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Clearly state the scope of the problem, and how it affects GitLab.com
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## Impact
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- Quantify the effect of the problem to help ensure that correct prioritization occurs.
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- Include costs to availability. The Incident Budget Explorer dashboard can help here.
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- Include the number of times alerts have fired owing to the problem, how much time was spent dealing with the problem, and how many people were involved.
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- Link to affected incidents, and cross-reference them as related issues.
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- Include screenshots of visualization from Grafana or Kibana.
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- Always include a permalink to the source of the screenshot so that others can investigate further.
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## Recommendation
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Provide a clear, unambiguous, self-contained solution to the problem.
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## Verification
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Provide a method for validating that the original issue still exists.
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Having a way of checking validity can save on a great deal of back-and-forth discussion between Infradev Triage participants including Engineering Managers, Directors and Product Managers and make space for other non-resolved issues to get scheduled sooner.
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Ideally, provide a link to a Thanos query or an ELK query and clear instructions on how to interpret the results to determine whether the problem is still occurring.
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Workflow and other relevant labels
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/label ~"severity::"
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/label ~"priority::"
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/label ~"group::"
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/label ~"devops::"
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See also:
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- https://about.gitlab.com/handbook/engineering/quality/issue-triage/#availability
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- https://about.gitlab.com/handbook/product/categories/
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- https://gitlab.com/gitlab-com/www-gitlab-com/blob/master/data/stages.yml
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-->
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/label ~"infradev"
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/label ~"type::bug"
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